Frequently Asked Questions

How do I schedule a care conference?

Care conferences are scheduled approximately every 3 months. A letter will be mailed to you in advance with instructions for setting up a time. If you would like this notification sent to you sooner please let Social Worker know when you are calling to set up a time. Teleconferences and face-to-face meetings are both typical.

How do you get on the waiting list?

Fill out an application and return it to the Social Services Department. Then, meet with Social Services to explain your need.

What payment methods are accepted?

Westhaven Community accepts Medicare, Medicaid, private insurance and private pay.

How do you get into the health center?

Call Social Services at (515) 432-1392 and request that a packet be sent to you, or download the application in the Admissions area on the website.